Terms of Service

Terms of Service

By using Backup Machine you agree to abide by the following terms of service:

Contract Lengths

The Backup Machine is a pay-as-you-go service. If you cancel, you'll be billed for the rest of your current month, but you won't be billed again. A "month" is a calendar month period of service. You will not be able to access your backups after cancelling your account.

Free Accounts

One free account per customer. When identified, we will try to work with customers to allow them to upgrade their accounts to paid-for accounts. However, customers found to be using multiple email addresses to sign up for multiple accounts may have their accounts and files deleted at any time without warning.

We reserve the right to cancel the free account offering and close free accounts at any time. We will provide relevant warning to any customer if we ever need to close down a free account, we will provide sufficient warning to the customer.

After six months of inactivity (i.e. you not logging into your account), we reserve the right to close your free account without warning.

Deleted Backups

Backup Machine keeps several historic copies of your website. Daily backups will be preserved in the following manner:

  • Keep one per day for the last 30 days
  • Keep one per month for a year

Weekly backups will be preserved in the following manner:

  • Keep one per week for the last 4 weeks
  • Keep one per month for a year

Free backups will be preserved in the following manner:

  • Keep one per month for 3 months

Once deleted, we immediately remove backups from our server. For this reason, deleted files cannot be restored once removed.

Fair usage

In order to maintain service speeds and reliability, we impose the following limits on backups, per website:

  • We will not back up more than 500,000 individual files
  • We will not back up more than 100,000 individual directories

Consent to Access Your Files

You acknowledge that we have no obligation to monitor any user's access to or use of our services. However, by signing up to Backup Machine, you give us full consent to access all files that we back up. We will not unnecessarily access the files unless required to do so by law or to rectify an error (the latter, with your permission).


To ensure a high level of service, it is sometimes necessary for us to perform routine maintenance. While we try to keep downtime to a minimum and try to carry out maintenance during off-peak hours, we cannot guarantee 100% availability of the service. We endeavour to provide advanced warning and information with regards to any downtime at our offset status page at http://status.backupmachine.com/

Disclaimers and Warranties

We make no warranties that our service will be uninterrupted or error-free. You accept all services provided "as is" and without warranty or guarantee.

We do not guarantee the availability, accuracy and timeliness of your backups. And while we make every effort to do so, we do not guarantee that we will back up your data on the frequency stated in your package description.


Backup Machine will not be liable for any loss (directly or indirectly) of data, time, profit, earnings or goodwill relating to your use of our services. We will also not be liable for downtime or outages with our servers.

Should you make an applicable claim, the total amount of any claims shall not exceed the fees that you paid for our services.

It is your responsibility to download and validate the integrity of all backups made.


As a Backup Machine user, you agree not to: attempt to access unauthorised areas of our websites, test the vulnerability of our systems attempt to decipher or reverse engineer any of the software used or access accounts which you don't have permission to do so.

Backup Machine will back up your website in full. However, you may not use our service to back up child pornography or other illegal files. You shall defend, indemnify and hold Backup Machine harmless from and against any and all damages, fines, penalties, costs and expenses (including legal fees, expert fees and out-of-pocket expenses) arising out of any claim that you are storing prohibited files or data.

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