Privacy Notice

At Backup Machine, we understand that we have a responsibility to protect and respect your privacy and look after your personal data.

This Privacy Notice, inclusive of our General Terms of Service, explains what personal data we collect, how we use your personal data, reasons we may need to disclose your personal data to others and how we store your personal data securely.

For clarity, Backup Machine may be both data controller and data processor for your personal data under certain circumstances.

We must advise that this policy is subject to change, so please check our website on a regular basis for any further changes.

Who are we?

Backup Machine is a product of App Machine Ltd. and is a provider of cloud and online services, based in Bristol. App Machine Ltd. has a registered office at 201 Canford Lane, Bristol, BS9 3PD and company number 07507518.

Stephen Mayne is the registered Data Protection Officer for Backup Machine.

How the law protects you

Data protection laws state that we are only able to process personal data if we have valid reasons to do so. The basis for processing your personal data includes, but is not limited to, your consent, performance of a contract, to enable billing and remittance, and to contact you for customer service purposes.

How do we collect personal data from you?

We receive information about you from you when you use our website, complete forms on our website, if you contact us by any means in respect of any of our products and services or during the purchasing of any such product. Additionally we also collect information from you when you sign up, enter a survey or when you inform us of any other matter.

If you provide us with personal data about a third party (for example when backing up a website on their behalf), you warrant that you have obtained the express consent from the third party for the disclosure and use of their personal data.

Some personal data may be automatically collected when you use our services, including but not limited to, your IP address, device-specific information, server logs, device event information, location information and unique application numbers.

What type of data do we collect from you?

The personal data that we may collect from you includes your name, address, email address, phone numbers, payment information and IP addresses. We may also keep details of your visits to our website including, but not limited to traffic data, location data, weblogs and other communication data. We also retain records of your queries and correspondence, in the event you contact us.

How do we use your data?

We use information about you in the following ways:

Retention periods

We will keep your personal data for the duration of the period you are a customer of Backup Machine. We shall retain your data only for as long as necessary in accordance with applicable laws.

On the closure of your account, we may keep your data for up to 7 years after you have cancelled your services with us. We may not be able to delete your data before this time due to our legal and/or accountancy obligations. We may also keep it for research or statistical purposes. We assure you that your personal data shall only be used for these purposes stated herein.

Who has access to your personal data?

We do not and shall never sell your personal data to third parties for marketing or advertising purposes.

We may pass your personal data to third parties for the provision of services on our behalf (for example processing your payment). However, we will only ever share information about you that is necessary to provide the service and we have specific contracts in place, which ensure your personal data is secure and will not be used for any marketing purposes.

We may share your information if we are acquired by a third party and therefore your data will be deemed an asset of the business. In these circumstances, we may disclose your personal data to the prospective buyer of our business, subject to both parties entering into appropriate confidentiality undertakings. Similarly, we may share your personal data if we are under a duty to disclose data in order to comply with any legal obligation or to protect the rights, property, or safety of Backup Machine, our customers, or others. This includes but is not limited to exchanging information with other companies and organisations for the purposes of fraud protection, credit risk reduction and dispute policies. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Integrated services

Backup Machine integrates with the following services.

Name Purpose Provider Privacy Policy
Google Analytics User statistics Google https://policies.google.com/privacy
Stripe Payment processor for credit card payments Stripe Inc. https://stripe.com/gb/privacy
PayPal Payment provider PayPal Inc. https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev
Amazon SES Email-sending services Amazon Inc https://aws.amazon.com/ses/faqs/

Your rights

In preventing the use or processing of your personal data, it may delay or prevent us from fulfilling our contractual obligations to you. It may also mean that we shall be unable to provide our services or process the cancellation of your service.

You have the right to object to our use of your personal data, or ask us to delete, remove or stop using it if there is no need for us to keep it. This is known as your right to be forgotten. There are legal and accountancy reasons why we will need to keep your data, but please do inform us if you think we are retaining or using your personal data incorrectly.

Our Privacy Notice shall be made clear to you at the point of collection of your personal data.

You can view, edit or delete your personal data through the Backup Machine’ control panel. You can also make choices about Backup Machine’ collection of your data and how we use it.

You have the right to ask us not to process your personal data for marketing purposes. If you choose not to receive marketing communications from us about our products and services, you will have the choice not to choose these by ticking the relevant boxes situated on the pages either at sign up or in your control panel.

We will not contact you for marketing purposes unless you have given us your prior consent. You can change your marketing preferences at any time within your Backup Machine control panel.

Accessing and updating your data

You must maintain the accuracy of your information and ensure all your details, including but not limited to, name, address, title, phone number, e-mail address and payment details are kept up to date at all times. You must do this by updating your personal details within your Backup Machine Control Panel.

You have the right to access the information we hold about you. Please email your requests to privacynotice@Backup Machine.com so that we can obtain this information for you.

Use of cookies

Cookies are small data files that are stored in your web browser on your computer, tablet or smartphone (each a “Device”) when you visit a website. Cookies serve a number of purposes like letting you navigate between pages efficiently, remembering your preferences, interests or log in details, and generally improving your experience.

Most web browsers automatically accept cookies. By disabling certain categories of cookies, you may be prevented from accessing some features of our website. You should be able to find more in depth information about opting out of cookies on your browser settings menu.

Backup Machine uses cookies to support operation of the control panel. We also use them to gather information on website usage. This information is gathered to improve the content, usability, and functionality of the website. This helps us better understand our customers and improve their experience with us.

Links to other sites

Backup Machine may provide links to third party sites. Since we do not control those websites, we encourage you to review the privacy policies of these third party sites. Any information that is supplied on these sites will not be within our control and we cannot be responsible for the privacy policies and practices of these.

Where we store your personal data

We follow accepted ISO standards to store and protect the personal data we collect, including the use of encryption if appropriate.

All information you provide to us is stored on our secured servers, hosted by Amazon Web Services in the USA. From time to time, your information may be transferred to and stored in a country outside Amazon Web Services in relation to provision of the services (for example for the purposes of disaster recovery). By providing your data to us, you agree to this transfer and storage. However, we will ensure that reasonable steps are taken to protect your data in accordance with this privacy notice.

Your personal data is encrypted in transit using https when submitting details through the Backup Machine website. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Any sensitive data (payment details and passwords for example) are encrypted and protected.

Where you have provided a password which enables you to access certain parts of our website, you are responsible for keeping the password confidential. We ask you not to share a password with anyone.

Liability

We agree to take reasonable measures to protect your data in accordance with applicable laws and in accordance with our General Terms and Conditions: https://www.backupmachine.com/terms/

Data Breaches

In the event of a data breach, we will ensure that our obligations under applicable data protection laws are complied with where necessary.

Contact us

Please e-mail any questions or comments you have about privacy to us at contact@backupmachine.com

Your right to make a complaint

You have the right to make a complaint about how we process your personal data to the Information Commissioner:

Information Commissioner's Office

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113